Frequently Asked Questions

Southwest Key Programs / Immigrant Children’s Shelters / Frequently Asked Questions

Southwest Key and Unaccompanied Minors:

Why are so many children coming to the U.S.?

Based on our experience, their basic human needs are not being met at home:  food, water, shelter, safety, warmth. Some come to escape extreme violence and gang threats in their home countries; some are trafficked into the country. Some come to work; others to escape physical abuse and desperate poverty.

How many children do you care for?

In FY2018, the Office of Refugee Resettlement (ORR) served 49,100 unaccompanied minors.

Where does Southwest Key have shelters?

Southwest Key operates 17 shelters in Texas, 8 in Arizona and 3 in California.

Who provides the funding for Southwest Key shelters?

The federal government funds unaccompanied minor shelters through the Office of Refugee Resettlement under the U.S. Department of Health & Human Services.

From what backgrounds do these children come?

The majority of those in our care are 13-17 year olds from Guatemala, Honduras and El Salvador who’ve come here on their own, escaping dangerous conditions in their homeland. During the short period of time they are with us, we work to share the building blocks for their future success.

Shelter Care:

On average, how long does a child stay at Southwest Key?

Our goal is to reunify unaccompanied minors with loved ones or sponsors as swiftly as possible while abiding by strict federal requirements required to ensure their safety. The average length of stay for minors in our shelters is approximately 35 days.

What is the average day like in a Southwest Key shelter?

Our shelters look and feel like a dormitory setting. There are two to four twin size beds in each room and common areas to eat, play, read or relax. We provide programs to ensure children thrive while in our care. Education is vitally important, so we offer 6 hours of classroom education 5 days a week. We provide a wide variety of medical and counseling services as appropriate. We also understand how important recreation and physical activity is to these children, so they’re given ample time to be outside and play. Where possible, we provide opportunities for arts and crafts, music and entertainment, and field trips. We follow USDA guidelines; our cooks provide nutritious meals and snacks every day.

What makes these facilities shelters instead of detention centers?

The operations of our shelters are governed by the Flores Settlement Agreement. This is a legal ruling that establishes minimum standards for the treatment of children in the immigration system. We are required to care for these unaccompanied minors in the least restrictive setting appropriate to the child’s age and special needs. There are no cages, cells, or guards. We comply with all applicable state child welfare laws and regulations, as well as all state and local building, fire, health, and safety codes. Under the Flores Settlement Agreement, providers are required to offer six hours of daily education, access to legal representation and medical care, counseling and case management services until legal status is determined.

The staff in our shelters are trained as childcare providers and youth care workers, and they are determined to nurture, serve and encourage those in our care.

Southwest Key Staff:

How do you train staff?

Southwest Key has a robust training regimen during which new employees undergo a minimum of 80 hours of classroom and on-the job training before they are allowed to supervise children. Southwest Key also provides ongoing professional development and training on licensing standards, where tenured staff is required to complete a minimum of 40 hours annually. We maintain other professional requirements and degrees as determined by state and federal standards and guidelines.

What is the background check process for hiring staff?

Southwest Key conducts thorough background checks of all prospective employees who apply to work in our shelters and complies with all required background checks and fingerprinting laws in each state in which our unaccompanied minor shelters operate.

Medical Care:

What medical services are provided to the children in Southwest Key shelters?

All children receive medical examinations conducted within 48 hours of entering our facilities. They are also screened for any infectious diseases and receive all CDC-recommended immunizations. Southwest Key medical staff provide basic medical care 24 hours a day. Children who require examinations by specialists or hospital care are transported by Southwest Key to the appropriate medical facilities.

What happens when a child falls ill while in your care?

Our medical staff provides first aid and basic medical care when needed. However, we are not staffed, trained or budgeted to provide emergency room-level care. So when minors require urgent care, they are transported to a facility that can best address their medical needs.

Education and Other Services:

What educational programs and opportunities are provided to the children at Southwest Key?

Children are taught reading, math, social studies, science, history and English in a classroom setting each day. Classroom education is provided 6 hours a day for 5 days each week.

What other services do the children receive while at Southwest Key?

In addition to reunification, medical and counseling services, children have access to legal services, religious services, phone calls, mail supplies and postage, and are provided clothing, personal grooming, and hygiene services, such as haircuts, laundry and housekeeping.

Reunification with Family and/or Sponsors:

How are children reunified?

Within 24-hours of a child’s arrival at a Southwest Key facility, our case managers begin working on the process of reunification. First, case managers contact the child’s family in his or her home country and then reaches out to the child’s contact(s) and prospective sponsors in the U.S. While potential sponsors are screened, Southwest Key provides children with care that allows them to thrive in a safe, nurturing environment. Youth have the opportunity to connect with sponsors or family members via phone and video calls to build relationships while in our care.

We have 72 hours between the time we know an unaccompanied minor is approved for reunification and our obligation to get them to their new home. After a rigorous screening process, approved sponsors make their own travel arrangements and may choose to pick up children from our shelters or arrange other methods of transportation. The Office of Refugee Resettlement (ORR) also offers a process for those families who cannot afford to travel to ask for financial assistance. Minors may need to be accompanied by trained staff members, based on airline requirements.

Who are the sponsors and how are they vetted?

We make every effort to find the most suitable environment for these children. Sponsors are most often parents or close relatives already living in the U.S.

The Office of Refugee Resettlement fingerprints sponsors and conducts background checks using FBI and state criminal databases, as well as U.S. Department of Homeland Security arrest records.

What is Southwest Key’s position on separating children from their parents at the border?

Southwest Key has always been opposed to the separation of children from their parents. Children fleeing unsafe conditions in their homelands should not face the added trauma of being removed from the security of their parents’ care. Such an action inflicts unnecessary and inhumane psychological damage on the children our organization is committed to helping.

If you don’t support family separation, why do you continue to provide shelter to children separated from their parents?

Southwest Key will always provide food, shelter, medical care, education and counseling for all of these children unconditionally as we work to reunite them with their families.

Southwest Key will continue to provide care for all immigrant minors because the alternative would be a less equipped and far less hospitable environment. Our primary concern is the safety and welfare of these children.

Information for Children, Parents & Sponsors

For Parents or Sponsors of an Unaccompanied Immigrant Child, please contact the ORR National Call Center for additional resources.

1 (800) 203-7001HELP LINE

information@ORRNCC.com

66467text NINOS